Phone

General Customer Service: 800-772-7791
7:00 am – 6 pm, Pacific Time, Monday through Friday
For questions on your account, please contact your local branch

Net Banking Customer Service: 800-650-7141
To reset your password or problems viewing your account online, Bill Pay, or Net Banking questions
7:00 am – 6 pm, Pacific Time, Monday through Friday

Lost or Stolen Check Card: 888-678-7800
After Hours 800-472-3272
Or contact your local branch

Lost or Stolen Personal Sterling Credit Card: 800-444-6938
If you need further assistance contact your local branch

• More phone numbers

E-mail

E-mail Customer Service. This e-mail address is not secure, so please do not include any confidential information in your messages sent to this address.

To send a secure and confidential e-mail please click here.

Fraudulent E-mail Concerns:
Sterling Savings Bank does not request personal information via e-mail or pop-up windows. If you receive a suspicious e-mail claiming to be from Sterling Savings Bank, or if you have inadvertently given out your personal information, please contact your local branch. For more information on e-mail fraud please click here.

Mail

Corporate Headquarters
Sterling Savings Bank
111 N. Wall Street
Spokane, WA 99201

Please use our location finder for a branch address or phone number.

Locations

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