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Sterling Savings Bank is committed to providing the highest level of security and privacy regarding the collection and use of our online banking customers' personal information, as well as that of all visitors to our web site.
View our Consumer Privacy Policy
Sterling uses the highest level of encryption, and other technology available, to prevent unauthorized access to your entire online banking session from beginning to end. Net Banking protection includes enhanced login security with multi-factor authentication, unique User ID and Passwords for login, automatic account lock-outs, session time-outs and browser security.
Additionally, Sterling recommends that customers maintain a secure computer environment and following these safe Internet practices when using online services:
- Be cautious about opening any attachment or downloading any files from messages you receive.
- Avoid emailing or texting personal or financial information.
- Look for indicators that websites you visit are secure including “https” in the web address and a “lock” icon on the bottom of your screen.
- Always keep your personal computer firewall enabled.
- Keep your operating system up-to-date with the latest security patches
- Use anti-virus and anti-spyware software and keep them updated
- Change your password(s)/pass-phrase(s) every three months and choose one that is hard to guess.
These are just a few of the steps you can take to minimize your risk while online.
Please note: Sterling will never request that customers provide personal information to us via unsolicited calls, e-mail, or SMS (text) messages. Any unsolicited request for your account or personal information you receive should be considered fraudulent and confirmed by contacting your local branch directly to verify the validity of the message.
Read more online safety tips.
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