How do online statements work?
Instead of receiving your bank statements by mail, you can elect to receive them online in electronic format. Your online statement will look just like the paper statements you currently receive in the mail and will include images of your paid checks. You will also be able to view an image of the back side of the paper statements by clicking on the corresponding link.
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Who can sign up for online statements?
If you are currently enrolled in either Sterling’s Personal Net Banking or Small Business Net Banking online services, you are eligible to receive online statements.
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Can I receive all of my statements online or just the statement for my checking account?
You will receive online statements for all checking, savings or money market account(s) that appear on your Net banking service. Once you elect to receive your statements online, any new accounts added to Net banking will also generate online statements.
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What if I have a line of credit, will that statement show up online?
If your line of credit statement is currently combined with your checking account statement; you will receive the same combined imaged statement online. However, we will continue to mail you a separate line of credit statement to ensure you have an appropriate MICR encoded coupon with which to make your payment should you need it.
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When will I receive my statements?
Your online statements will be available at the same frequency as your previously mailed statements, only now you’ll be able to view them days earlier because there won’t be any delays for mailing!
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Can I choose to receive both an online statement and a paper statement?
Once you have elected to receive your statements online, you will no longer receive statements by mail. The exception will be the line of credit statements discussed above, which will be mailed out in paper format to ensure any customer who needs one will have a coupon with which they can conveniently make their payment.
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I currently receive images of my checks with my paper statement. Will my check images also be available with my online statement?
Yes, check images are included as part of Sterling’s online statement service.
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Will I need any special software to view or print my online statements?
To view your statements, you will need Adobe Acrobat Reader® - the recommended version is 7.0. If you do not have Acrobat Reader currently installed, or need to upgrade to a current version, you can download the software for free within the Online Statements service.
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Are there any fees to receive online statements?
No, online statements are provided at no additional charge to all Sterling Personal or Small Business Net Banking customers.
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How long will my online statements be available for viewing?
Your online statements will be available for retrieval for up to 18 months. You can also print or save the statement images from the PDF (Portable Document Format), and store your statement history on your computer’s storage device if you need to retain more than 18 months of information. The Adobe Acrobat Reader® software makes savings images of your statement history a snap.
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How do I sign up for online statements?
It’s easy. The next time you log into Net banking, select Account Access and then the Online Statements tab in the menu bar. You will be asked to read and accept the Online Statements Agreement & Disclosure. You provide your consent to the terms of the agreement by clicking the “Accept" button at the end of the disclosure to enroll in Online Statements.
Frequently Asked Questions About Online Statements
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How will I access my online statements once I’m signed up?
The following steps will be used to access your online statements:
- Log into Net banking.
- Select Account Access.
- Select the Online Statements tab in the menu bar.
- Select the account number and month for the statement you wish to retrieve.
- If necessary, select the “Get Acrobat Reader” button to download or upgrade the Adobe software necessary to retrieve statement images.
- Click on the PDF icon in the “Full Statement” column to view the desired online statement.
- If you would like to print a copy of the statement you can:
- Select the Print button within Adobe Acrobat Reader.
- If you would like to save a copy of the statement to your computer’s storage device you can:
- Select the Save button within Adobe Acrobat and you will be asked to choose a location on your computer in which to store the statement image. You can use the browse icon to find the desired location and then choose Save.
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If you have any questions regarding online statements, please contact Sterling’s Central Customer Service at 1-800-650-7141.