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About Sterling
FAQs...


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Phone

Customer Service: 800-650-7141
General information, to reset your password or problems viewing your account online, Bill Pay, or Online Banking questions
6:00 am – 8:00 pm PT, Mon. - Fri. 8:00 am – 5:00 pm PT, Sat. - Sun.


For questions on your account, please contact your local branch


Report Lost or Stolen Cards:
Check Card: 866-708-9365
Personal Sterling Credit Card: 800-444-6938
Business Sterling Credit Card: 1-866-839-3485

If you need further assistance contact your local branch


E-mail

E-mail Customer Service. This e-mail address is not secure, so please do not include any confidential information in your messages sent to this address.

To send a secure and confidential e-mail please click here.

Fraudulent E-mail Concerns:
Sterling Savings Bank does not request personal information via e-mail or pop-up windows. If you receive a suspicious e-mail claiming to be from Sterling Savings Bank, or if you have inadvertently given out your personal information, please contact your local branch. For more information on e-mail fraud please click here.


Mail

Corporate Headquarters
Sterling Savings Bank
111 N. Wall Street
Spokane, WA 99201

Please use our location finder for a branch address or phone number.


Locations

Find a Sterling or Sterling family member location.

 

Member FDIC - Equal Housing Lender